How We Rate Casinos
At Infinity Tour, we use a comprehensive methodology to evaluate online casinos operating in Australia. Our ratings are designed to help Australian players find safe, fair, and entertaining gaming platforms. Here's how we assess each casino.
Licensing & Regulation
The most critical factor in our evaluation is a casino's licensing and regulatory status. We prioritise casinos holding licenses from reputable jurisdictions including:
- Malta Gaming Authority (MGA)
- UK Gambling Commission (UKGC)
- Curaçao eGaming License
- Australian state-based licenses (where applicable)
We verify license authenticity and check for any regulatory violations or compliance issues. Casinos without valid licensing receive significantly lower ratings, as player protection cannot be guaranteed.
Game Selection & Software Providers
We evaluate the breadth and quality of gaming options available, including:
- Slot machine variety and exclusivity
- Live casino offerings (blackjack, roulette, baccarat)
- Table games and specialty games
- Software provider reputation (Microgaming, NetEnt, Pragmatic Play, etc.)
- Game performance and fairness certifications
Casinos with diverse game libraries from established, audited providers rank higher in our assessments.
Bonus Terms & Wagering Requirements
We analyse promotional offers with a focus on fairness and transparency. Our review covers:
- Welcome bonus structure and value
- Wagering requirements and rollover conditions
- Maximum cashout limits on bonuses
- Terms and conditions clarity
- Ongoing promotions and VIP programs
We flag casinos with unreasonably high wagering requirements or hidden terms, as these can disadvantage players.
Payment Methods & Withdrawal Speed
We assess the convenience and reliability of financial transactions, including:
- Available deposit and withdrawal methods
- Cryptocurrency options (Bitcoin, Ethereum, USDT)
- E-wallet providers (PayPal, Skrill, Neteller)
- Bank transfer options and processing times
- Average withdrawal timeframes
- Transaction fees and limits
Fast, reliable payment processing and multiple options are essential for a high rating.
Customer Support
We evaluate the quality and availability of customer service, including:
- 24/7 live chat availability
- Email and ticket response times
- Phone support options
- Support staff knowledge and helpfulness
- Average resolution time for complaints
Casinos offering responsive, multilingual support across multiple channels receive higher ratings.
Mobile Experience
We test casinos across various devices and assess:
- Mobile-responsive website design
- Dedicated iOS and Android apps
- Loading speed and performance
- Navigation intuitiveness
- Feature parity with desktop versions
With most Australian players using mobile devices, seamless mobile compatibility is increasingly important to our overall rating.
Responsible Gaming Tools
We prioritise casinos that implement comprehensive player protection measures:
- Deposit limits (daily, weekly, monthly)
- Self-exclusion options
- Cooling-off periods
- Reality check reminders
- Access to gambling addiction resources
- Links to support organisations (Gambler's Help, Gamblers Anonymous)
Casinos without robust responsible gaming features are marked down significantly, regardless of other strengths.
Our Rating Scale
We use a 1-10 rating system to summarise our findings:
- 9-10: Excellent – Top-tier casino with exceptional features across all criteria
- 8-8.9: Very Good – Reliable platform with minor areas for improvement
- 7-7.9: Good – Solid option with some notable strengths and weaknesses
- 6-6.9: Acceptable – Average casino suitable for experienced players only
- 5-5.9: Below Average – Significant concerns in one or more key areas
- Below 5: Poor – Not recommended; licensing or safety concerns present
Our ratings are updated regularly to reflect changes in casino operations, new regulations, and player feedback. All reviews on Infinity Tour are conducted independently and without commercial bias.